Shipping policy

Thank you for visiting and shopping with us. Below are the terms and conditions that constitute our Shipping Policy.

Processing Time

All orders are processed within 2–5 business days.

Please note that we create personalized products, which means additional time may be required to prepare your order before shipping.

Orders are not shipped or delivered on weekends or holidays.

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Delivery delays can occasionally occur due to high demand, especially during holidays or special events.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

The tracking number will be active within 24–48 hours.

We are not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If you received your order damaged, please contact us immediately.

Please save all packaging materials and damaged goods before filing a claim.

We will work quickly to resolve the issue and send a replacement if necessary.

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information.

Please make sure all shipping information is correct before placing your order.

We are not responsible for orders shipped to incorrectly provided addresses.

If you have any questions about your order or shipping, please contact us at:

📧 rinachteashop@gmail.com

Thank you for your trust and for supporting our brand.